Council Tax FAQs

Frequently Asked Questions concerning Council Tax:

Can I receive my bills and maintain my account on-line? 

Set up an on-line account

How do I make a payment?

You can Pay On-line or use our secure payment line, 0845 600 1936, or pay in person at  PayPoint locations using the barcode on your bill.

How can I set up a Direct Debit?

Setting up a Direct Debit is easy to do and once its done you can forget about it. What's more you can choose from three payment dates 5th, 15th or 25th of the month.

There is a balance outstanding from previous years on my bill which appears to be incorrect?

Payments that are due to be made after the issue date on the bill will not be included and will be listed as outstanding. This includes planned payments by direct debit.

I'm struggling to manage my money

The  Citizens Advice Bureau help people resolve their legal, money and other problems by providing free, independent and confidential advice. You can input your postcode on their home page to find your local bureau.

The  Money Advice Service provides easy to understand information and advice. This service is set up by the Government and paid for by the Financial Services Industry and is open to everyone.

I would like to tell you about a change of address or a change in my circumstances

Anglia Revenues Partnership - Breckland

How do I apply for housing or council tax benefit?

Apply for Benefits On-line

How can I report someone I suspect of committing benefit fraud?

What does Council Tax pay for?

The Council Tax you pay helps support a wide range of services provided by:

  • Norfolk Constabulary - '"our priority is you"

  • Norfolk Fire Service - "making Norfolk a safer place"

  • Norfolk County Council - Children's Services, Community Services (including libraries), Environment, Transport and Development (including street lighting), Social Services and Public Health are a few of the services covered. Whilst Norfolk County Council continues to be responsible for Social Services, the cost of this services is listed separately on your bill.

  • Town & Parish Councils - each Town or Parish Council has different responsibilities

  • Breckland Council - a few of the services covered include Environmental Health, Housing, Planning, support for local businesses, wheelie bin collection and street cleaning. Icon for pdf Read more about our Plans for 2017/18. [594.72KB]  which includes a Visual Guide to your bill.

We all live in the district and benefit from many of these services so every household gets a bill.

Brecklands  Icon for pdf Spending Plan [90.04KB]  focuses on our four priorities:

  • supporting Breckland to develop and thrive

  • providing the right services, at the right time and in the right way

  • developing the local economy to be vibrant with continued growth

  • enabling stronger, more independent communities

The  Anglia Revenues Partnership provides Council Tax and Benefit services for Breckland and their website provides a wealth of detailed information on how the bill is calculated, including; what is Council Tax and how is it calculated, discounts, property bandings and appeals.

Town and Parish Precepts

The portion of your bill that goes to your Town or Parish Council (known as the Town or Parish Precept) varies from place to place. Larger Councils such as Attleborough, Dereham, Swaffham, Thetford and Watton are required to publish  Icon for pdf Budget Details [56.0KB]

Dereham, Thetford and Watton Town Councils have special arrangements for the payment of street lighting under the heading of  Icon for pdf Special Expenses [52.83KB]

A list of all  Icon for pdf Town and Parish Precepts [73.65KB]  including a comparison to the last financial year is also available.

What do I need to do?

Please check your bill carefully. If you are not familiar with the layout have a look at our  Visual Guide to your bill.

If you are already on direct debit you needn't take any action, just check the bill for your new direct debit instalments.

If you pay by standing order you will need to contact your bank and let them know your new instalment schedule.

If you pay by cash or cheque you will need to visit a PayPoint with your bill (which has a barcode printed on the bottom left hand corner) and your payment. You can  locate your nearest PayPoint on-line