Garden Waste Collection Service

Joining the scheme or renewing your existing service is easy:

 

Alternatively you can pay securely 24/7 using a debit card or credit card

  • CALL US  on  01362 656870 to pay over the phone using a debit or credit card. Offices are open Monday-Thursday (8am-6pm) Friday (8am-5pm)
  • BY POST - to apply for a brown bin download this Icon for pdf application form [153.79KB]  and send a cheque made payable to Serco: Garden Waste Collection Scheme, Serco, Unit F, Rash's Green Industrial Estate, Rash's Green, Dereham, NR19 1JG.  Please write your name, address and postcode on the back of the cheque for our reference. 

Our annual garden waste collection service is just £42 and will see a wheelie bin delivered to your home within five working days, along with a collection calendar confirming when your bin will be emptied.

Icon for pdf Garden Waste Service Terms and Conditions [84.13KB]

What can go in your garden waste bin?

Yes PleaseNo Thanks
Grass CuttingsBagged rubbish
Hedge ClippingsTree trunks and fencing
Twigs and small branchesCompost, soil and stones
Leaves and shrub pruningRubble and turf
Weeds and PlantsKitchen waste (including fruit and veg peelings)
Cut flowersStraw, sawdust or other animal bedding

Collection Days

To ensure a problem free collection service please ensure your bin is presented at your property boundary by 6.30am on your collection day.

Do not overfill your bin or leave additional garden waste next to the bin as this will not be collected.

Brown Bin Collection Day finder

Our handy Garden Waste Calendars contains details of adjustments to collection dates over the Bank Holiday periods and advice on what to put in the bin.

Week 1 brown bin collections take place on the same week that we empty green bins.

Week 2 brown bin collections take place on the same week that we empty black bins.