Visit Us

We have Customer Service Centres in the 5 market towns. All of our centres are equipped to provide information and support on all our services from bins to benefits.

Before you decide to visit us, did you know our  On-Line Services cover a good deal of the most common transactions requested by our customers? All our on-line forms are easy to use and request just the information we need to process your request. Some processes take longer than others but your request will be read and we will get the ball rolling within two working days.

Attleborough Customer Services: Community and Enterprise Centre, Church Street, Attleborough, NR17 2AH

Normal Hours: Monday, Tuesday and Thursday 9am to 4.30pm, Friday 9am to 4pm, (closed for lunch from 1pm for 1/2 hour each day)

Dereham Customer Services: Breckland Business Centre, St Withburga Lane, Dereham, NR19 1FD

Normal Hours: Monday - Friday 9am to 5pm

Swaffham Customer Services: Town Hall, London Street, Swaffham, PE37 7DQ, 

Normal Hours: Monday 9am to 4pm (Closed for lunch from 1pm for 1/2 hour), Tuesday, Thursday and Friday 9.30am to 1pm

Thetford Customer Services: Breckland House, St Nicholas Street, Thetford, IP24 1BT

Normal Hours: Monday - Thursday 9am to 5pm, Friday 9am to 4.30pm

Watton Customer Services: Wayland House, High Street, Watton, IP25 6AR

Normal Hours: Wednesday 09:00-16:30, Friday 09:00-16:00, (closed for lunch from 1pm for 1/2 hour each day)

Head Office: Elizabeth House, Walpole Loke, Dereham, NR19 1EE

Normal Hours: Monday - Friday 9am to 5pm