Customer Contact Officer (12 month contract) Ref: 12-19

Salary: Grade 11 £17,712-£17,897 on commencement progressing to Grade 10 £17,897-£22,018 on successful completion of training
Hours per week: 37 per week
Place of Work: Breckland Council Offices in Dereham
Contract term: 12 months

Transforming our customers experience

Our telephone contact centre is at the very heart of the Council and the gateway through which our customers access our services, give us valuable feedback and receive the help and advice they need.

Our contact officer team play a pivotal role in helping transform the way that customers can reach us and our innovative and exciting technology and digital strategy developments including web chat will see the contact centre taking even more of a lead at the customer interface.

Our team can go on to expand their careers within different areas of the Council and we pride ourselves on the development support we provide.

We are growing our service and offer exciting opportunities for ambitious and motivated people with a passion for excellence in customer service to join our team.


This is an exciting and challenging opportunity for you to apply your exceptional interpersonal skills to add real value to our customers' experience through your ability to evidence:

• Confident communication skills

• Taking ownership of and resolution of complex enquiries

• Confidence in dealing with wide range of people and challenging behaviour

• Organisational skills and accurate record keeping

• Intuitive ICT skills

• Passion for excellence in customer service

• Working flexibly and proactively as part of a team


Breckland Council is a financially sound, innovative and entrepreneurial district council serving over 500 square miles, 5 market towns and 133,000 residents in Norfolk.

Breckland really is a place of opportunity and ambition for all. With the A11 fully duelled, Breckland is the gateway into Norfolk. Businesses are flourishing and more people are choosing to live in this beautiful area.

Fill in an application form now and tell us why we should choose you to join our team.

Informal discussions encouraged - please contact Zoe Webster (Customer Services Manager) by emailing zoe.webster@breckland.gov.uk or calling 01362 656359.

Closing date: 9am, Friday 21st June

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Equal Opportunities

We are committed to being an Equal Opportunities employer, recognising the benefits of sustaining a workforce which reflects the diversity of the community we serve. We welcome applications from anyone who feels they meet the requirements of our vacancies - these are listed as essential requirements on the person specification.

Last updated: 11/06/2019 13:14:08