Assisted bin collection

We provide an assisted collection service for elderly, infirm or disabled residents who can't manage to put their bins out for collection.

What is an assisted collection?

An assisted collection is when the bin crew collects your bin from its normal storage space, takes it to the bin lorry for emptying, and then returns it back to its storage space.

Residents who qualify for this service may be:

• Elderly or infirm.
• Suffering from a short or long term illness.

There must be no other able bodied person living at the property.

If you qualify for an assisted collection, from 06:30 on your collection day you should:

• Leave any gates unlocked.
• Make sure any pets are not loose in your garden or yard.

How do I apply for / cancel my assisted collection?

Request/cancel assisted bin collection using our online form.

If you have any queries relating to assisted collections, please contact our service provider Serco 0330 1099 220  or email norfolkwaste@serco.com

Need further assistance?

If you need low level support with your health or wellbeing, contact our Welfare Officer for information and signposting on what services can help you. 

Make a Welfare Support referral using our EC Desk form. (opens new window)

Additional information on Social Prescribing, mental health support and other services can be found on ourCost of Living and Welfare Support pages.