Flooding

In an emergency, if people or property are in immediate danger from floodwater, call 999 immediately.

To report flooding anywhere in Norfolk, call the Flooding Hotline at 0344 800 8013. You can also report issues online on the Norfolk County Council Flood Reporting page.

To report a burst water main or sewer flooding, call Anglian Water on 0347 145 145 or use their online form.

To report a flooded road, call Norfolk County Council Highways on 0344 800 8020.

Sandbags

To request sandbags when there is an immediate risk of flooding, call 01362 656870. Breckland Council has a limited supply of sandbags. If your property is prone to flooding, you can purchase your own sandbags from builders' merchants or explore flood protection product suppliers.

Surface water flooding

Surface water flooding or flash flooding can happen quickly, without warning, and is difficult to predict. You don't have to live in a flood risk area to be affected.

Any incidents of surface water flooding should be reported to the Water Management Team at Norfolk County Council by calling 0344 800 8020.

If a flash flood happens...

Never put yourself in danger. If you are at immediate risk of flooding and water is entering your premises, call 999 and ask for the Fire Service.
Deploy flood defences (e.g., sandbags, door barriers, block any air bricks to prevent floodwater from entering).
Turn off the electricity and gas supply. Don't touch any electrical appliances, cables, or equipment while standing in floodwater, or any appliances that have been immersed in floodwater.
Move pets and items of value upstairs or raise them off the floor.
Keep phones, chargers, bank cards, insurance details, and house keys to hand.
Avoid contact with floodwater. Wash your hands regularly with clean water and soap.
Do not take any unnecessary risks, such as driving through floodwater.

Check if your property is at risk of flooding in the next 5 days on the GOV.UK flood risk page.

Check the long-term flood risk for an area in England on the GOV.UK flood risk assessment page.

Find personal flood plan guidance on the GOV.UK flood plan page.

Learn about riparian ownership responsibilities on the GOV.UK riparian owner page. A riparian owner is responsible for any watercourse that runs along the boundary of their property or land, or through their land. This can be a ditch, stream, or river. Ensure watercourses are free from rubbish, garden waste, and other blockages that prevent free water flow.

Prepare ahead for flooding with guidance from the GOV.UK flood preparation page.