Environmental Health & Licensing Business Support Officer Ref: 55-24

Salary: Grade 10, (£23,152 - £24,916 per annum) subject to Job Evaluation
Hours: Full time, 37 hours per week
Place of Work: Dereham/Remote-enabled
Basis: Permanent

Would you like a job where what you do:

• Provides a high level of job satisfaction?
• Helps ensure our communities are protected and feel safer?
• Makes a real difference to businesses and local community. ?
• Ensures great Team working?

We are seeking an Environmental Health & Licensing Business Support Officer who will provide assistance to our teams and customers. You will process and 'triage' a variety of service requests and applications in our Environmental Health & Licensing Service. You will provide a wide range of support to all the services we provide, which includes, Food Safety, Health & Safety, Environmental Protection, Environmental Crime, Emergency Planning & Business Continuity, Corporate Health & Safety and Anti-social behaviour.

You will:

• Assist the Environmental Health & Licensing service & teams to ensure the effective and efficient delivery of quality services and projects/initiatives.
• Ensure a strong 'back bone' of administrative and technical business support is provided to the teams so that they can deliver high quality services on each and every occasion.
• Provide a specialist support service to all staff within the Environmental Health & Licensing service. To include but not limited to:
• Provision of data bases, Outlook, Word, Excel, Visio, Publisher, and PowerPoint services as requested.
• Specific word processing requirements
• Processing and inputting data on databases and back-office systems (e.g. Tascomi (IDOX)/CRM)
• Updating and maintaining website and public registers
• Triaging of complaints and service requests, providing timely and customer focused outcomes/quality services.  This includes daily customer contact relating to triage work
• Carry out all procurement and invoicing related services for the teams to include but not limited to:
• Raising of purchase orders
• Processing/raising of invoices
• Benchmarking services/prices
• Administrative support for Safety Advisory Group and associated correspondence.
• The taking of payments and issuing of permits, registrations, and licences.
• Checking of documents
• Dealing with customers and partners.

A bit about us:

At Breckland Council we have embraced the Government's agenda to modernise local government. Our approach is to lead change rather than follow it, and to add the best value we can to our communities. We achieve this by developing our employees to their full potential, providing them with the relevant knowledge, equipment and authority to carry out their duties.

Our employees enjoy excellent conditions of service including a local government pension scheme, 25 days holiday increasing with service (plus bank holidays), free car parking and flexible/agile working policies.

About you:

Your personality & attitude are just as important to us as your professional experience. You are a strong team player. People like dealing with you, because you make things easy for them to understand, you focus on and listen to what they say. You are empathetic and will do whatever you can to help, which allows you to quickly establish rapport and build strong relationships.

You exude confidence, remain calm and collected during difficult situations or confrontation, and can effectively de-escalate the situation. 

You will deal sensitively and confidentially with situations that may be challenging but require clear and logical decisions to be made. You keep going no matter how difficult things get, and use setbacks as a springboard for greater success.

You are passionate about providing the best possible service for our residents and take pride in successful outcomes.

OK, I'm interested...but is it really the job for me?

As a Business Support Officer, you will have:

• Experience of working with members of the public, including in challenging and confrontational situations
• Experience of working in a similar role.
• Experience of meeting tight deadlines and targets in a fast-paced work environment

Please see job description and person Specification for a more comprehensive list of duties and qualities needed. 

If you would like to know more about this role, please email gill.taylor@breckland.gov.uk, Senior Business Development Officer or download our job pack for further details.

Equal Opportunities

We are committed to being an Equal Opportunities employer, recognising the benefits of sustaining a workforce which reflects the diversity of the community we serve. We welcome applications from anyone who feels they meet the requirements of our vacancies - these are listed as essential requirements on the person specification.

DBS Requirement

Please be aware that if you are selected for this role there will be a requirement to undertake a DBS check as part of pre-employment checks.

Closing date: 5pm, Monday 6 January 2025