Environmental Health & Licensing Business Support Officer Ref: 55-24

Job summary

Description of duties

Primary Functional Objectives of the Role

Provide a multi skilled support service to all staff within the Environmental Health & Licensing service. To include but not limited to:

• Provision of data bases, word, access, excel, visio and power point services as requested   
• Specific word processing requirements
• EH, Licensing and other departmental information circulars
• Processing and inputting data on databases and back office systems ( e.g. Tascomi/CRM/Goss/ECINs)
• Provide up to date information on the Food Standards Agency Portal for Food Hygiene Rating Scores (FHRS)
• Updating and maintaining website and public registers
• Triaging of complaints and service requests, providing timely and customer focused outcomes/quality services.  This includes daily customer contact relating to triage work
• Carry out a wide range of office-based Licensing functions to include several weekly returns for Members and Breckland Website update
• Carry out all procurement and invoicing related services for the teams to include but not limited to:
• Raising of purchase orders by Finance system or P Card
• Processing/raising of invoices
• Benchmarking services/prices
• Administrative support for Safety Advisory group and associated correspondence.
• The taking of payments and issuing of permits, registrations and licences.

Provide assistance to the Environmental Health & Licensing team on:

• Production of financial reports on the council's finance systems
• Assist with performance management requirements and generating reports and data

General Business Support to all service areas, including but not limited to:

• Complaints monitoring
• Daily postal service (incoming)
• Benchmarking services/prices etc
• Assistance with elements of training requests
• Assist Corporate Health & Safety
• Assist where necessary Emergency Planning
• Work closely with the Senior Business Development Officer

Responsible for ensuring responsibilities in respect of the following areas are met:  including but not limited to:

• Financial enquiries
• Land Charges
• Planning enquires through consultation
• Personal Searches
• Out of hours emails 
• Providing Admin and Customer Support to the Food, Health & Safety, Licensing & Environmental Protection Teams.
• Processing and issuing of licences and all associated support work.
• Support tangible service improvements, so that the Environmental Health & Licensing service is seen as a leading service.
• Proactively and innovatively support income generating activities. This will include promotion, bookings, taking payments, course calendars, issuing on-line course, stock inventories, customer contact , ordering and effective administration of the Councils registered training centre and liaison with the awarding body, booking of exams and the issuing of certificates, front facing customer service and allocation of bookings/work on our database ( Tascomi) in liaison with Team Leaders/Senior Officers.
• Help and support other areas of work within the wider team, as requested by your Line Manager/Senior Management.

Ensure compliance to all policies, procedures, standard operating practices, with recommendations for action and continuous improvement.

The post holder will be responsible for delivering against a number of objectives and aims as agreed with their Line manager/s

This job description is not exhaustive.

The job description outlines the current position and will be subject to review in the light of development within the service, in consultation with the post holder as detailed in your Contract of Employment.