Environmental Health & Licensing Business Support Officer Ref: 55-24

Person Specification

Able to demonstrate experience of working in a busy office or business environment.
Experience and knowledge of business /service administration in a similar role.
Experience of working in a fast-paced environment and able to deliver consistent quality results.
Experience of working in a customer service based environment.
Specialist working knowledge of a wide range of IT office applications including data input and use of databases
Understanding & use of financial systems

Collaborative:

I look for ways to work in partnership with colleagues across services, Members and external partners #oneteam
I recognise the skills, talent and experience of others and reach out to them for their contribution and input
I listen supportively to the ideas of others, building on their ideas, while sharing my views and knowledge
I celebrate success with my colleagues

Ambitious:

I am a proud ambassador for the Council, taking pride and responsibility for the work we do and encouraging others to do the same
I have an open mindset, take risks and explore new ways of doing things
My approach to work is filled with positivity and optimism
I work hard to build relationships inside and outside my own area of work

Results driven:

I am flexible, ensuring I provide the best possible service, wherever and whenever is best for the customer
I am driven to achieve results and show courage and resilience even when things don't go to plan
I understand our council priorities and how I make a difference.
I keep to my promises and challenge myself and others to deliver high-quality services
I make sure I am clear on what I need to achieve, keeping a focus on results and solutions

Empowering:

I show energy and drive to explore new opportunities and challenge the status quo
I embrace new technology and look for new ways for our services to become digital not forgetting to be accessible for all
I take responsibility if things don't go well and learn from it for my own and for the organisation's development
I look for and act on opportunities where we can generate an income or drive down costs
I appropriately challenge unacceptable behaviour
I ask for help and support when needed

Supportive:

I treat everyone with kindness, dignity and respect, valuing their thoughts, background and experience
I understand and take care of my own well-being and of that of those around me.
I treat others as I would want to be treated myself ensuring I am welcoming, friendly and approachable
I care for my colleagues, taking an interest in them, showing support for their personal identities and what's important to them
I trust colleagues to do their job knowing this may not always be visible in a traditional 9-5 work pattern
I give time to colleagues who need help or support, even when the pressure is on

Health & Safety (exposure to risk)

Complex and varied work area. Need to manage to tight deadlines and look after welfare ( workplace stress)
Some front facing customer contact. Could face angry/verbally aggressive/ verbally abusive customers ( phone/email).
Majority of task is spent at work station/sedentary- VDU/ Work Related Upper Limb and Posture issue
Exposure to some personal and sensitive data and records which could affect mental well being.