Property Estates Support Officer Ref: 56-24

Job Description

Job summary

Grade:	10 (subject to job evaluation)
Responsible To:	Commercial Estates Surveyor
Responsible For:	No direct reports
Job Purpose:	To provide operational and administrative support to the Property team and service. To support the management of the Council's land and property estate and support sustaining a high performing commercial (investment) property portfolio.
Location of Job:	Dereham (remote enabled)
Directorate/ Service Area:	Property & Infrastructure

Description of duties

To provide a full administration support service to the Property team.
Undertake marketing of the Council's Conference Centre and manage bookings from enquiry through to invoicing.
Support the marketing and enquiry management for the commercial property
portfolio and arrange viewings and help support the tenant relationship.
Administer tenant and licensee vacations and new occupations including arranging handover packs for tenants when a property lease completes.
Provide support to enable the team to input and process purchase orders and
invoice queries and manage suppliers and order equipment / services and to
undertake some central purchasing i.e. utility services.
To administer and update all in house software systems and develop and provide
performance information.
To support and process any complaints, insurance claims, any FOI requests, health and safety enquiries and the Property team inbox.
To provide support to the users of the Council's operational property i.e. by
organising and managing the distribution and recording of access cards and staff
locker keys and other head office related administration.
Support land registry searches and support the Property team in dealing with
discrepancies with property and land ownership.
Support the land terrier / GIS system with any changes to the Council's ownership or property through either acquisition or disposal.
Undertake any other duties as required by the line manager as part of the role
Ensure compliance to all policies, procedures, standard operating practices, with recommendations for action and continuous improvement.

This job description is not exhaustive.

The job description outlines the current position and will be subject to review in the light of development within the service. This will be in consultation with the post holder, as detailed in your Contract of Employment.