Property Estates Support Officer Ref: 56-24

Experience and Knowledge

Essential

• Experience of working in an office environment and the ability to organise administration processes.
• Knowledge of property related administration.
• Knowledge of all Microsoft packages.
• Experience of working in a customer-facing environment and dealing with difficult customer service situations.
• Ability to be diplomatic, tactful and firm and professionally represent the Council.
• Well organised and ability to prioritise own workload.

Desirable

• Knowledge of local government structure processes and environments.
• Understanding of GDPR legislation and requirements.
• A geographical understanding of the Breckland district.
• Experience of handling complaints and FOIs.
• Experience of marketing commercial property and marketing session hire space in a Conference facility.
• Knowledge of budget processes and experience of raising and managing purchase orders and raising invoices.
• Experience of undertaking land registry searches.

Qualifications

Essential

• A good standard of education (GCSE English and Maths at Grade C / Level 4 or above, or equivalent qualification or experience)

Desirable

• Office administration qualification.
• Health & Safety qualification

Essential Behaviours

Collaborative:

• I listen supportively to the ideas of others, building on their ideas, while sharing my views and knowledge
• I recognise the skills, talent and experience of others and reach out to them for their contribution and input

Ambitious:

• I always ask myself 'How could we do this better?'
• I am a proud ambassador for the Council, taking pride and responsibility for the work we do and encouraging others to do the same

Results Driven:

• I make sure I am clear on what I need to achieve, keeping a focus on results and solutions
• I am flexible ensuing I provide the best possible service, wherever and whenever possible for the customer

Empowering:

• I embrace new technology and look for new ways for our services to become digital not forgetting to be accessible for all
• I take responsibility if things don't go well and learn from it for my own and for the organisation's development

Supportive:

• I treat others as I would want to be treated myself, ensuring I am welcoming, friendly and approachable
• I treat everyone with kindness, dignity and respect, valuing their thoughts, background and experience

Health & Safety (exposure to risk)

• Majority of task is spent at workstation/sedentary, therefore the risks associated with this role are commensurate with an office-based position, i.e. VDU/ Work Related Upper Limb and Posture