Housing Grants Assistant Ref: 62-24

Job Advert

Salary: Grade 10, £23,152 per annum
Hours: Part time, 18.5 hours per week, days to be agreed
Basis: Temporary contract, ending 30^th March 2026
Place of Work: Working from the Dereham office, with some home working possible

Would you like a job where what you do:

makes a difference to some of the most vulnerable people in your community?
uses your skills and experience to help provide a long term solution for people with disabilities, helping them to stay in their home?

We are seeking someone to work as part of the Integrated Housing Adaptations Team, who will ensure the smooth day to day running of the Grants Service by providing efficient and accurate business support to the team and liaising with customers.

You will:

Be the first point of contact for clients, giving basic advice to callers regarding grant eligibility & process, information about what services are available from the Council and updating clients on the progress of their case.
Ensure all clients enquiries are registered on the ICT systems including any updates and associated information. Maintain, input and update records, spreadsheets and databases ensuring a high degree of accuracy.
Provide advice and guidance on council policy and procedure. Monitor and respond to enquiries made through generic mailboxes. Where necessary, clearly signpost complex enquiries to the relevant officer, so customers receive seamless information and service.
Book appointments and schedule events for the service as required. This will include booking appointments with customers
Support the Technical Officer and Caseworker to administer the processes associated with progressing a Disabled Facilities Grant and completed works - this would include chasing start work dates, CDM documents, invoices, completion certificates and other associated administrative processes.
Produce monthly performance reports from the customer database as requested.

About you:

Collaborative

You recognise the skills, talent and experience of others and reach out to them for their contribution and input.

Ambitious

You always ask yourself 'How could we do this better?', taking ownership of change and helping others to understand, adapt, implement, and embed it.
Your approach to work is filled with positivity and optimism.
You are a proud ambassador, taking pride and responsibility for the work we do and encouraging others to do the same.

Results-driven

You review your own performance and ask for feedback to learn and improve.
You make sure you are clear on what you need to achieve, keeping a focus on results and solutions.
You are driven, showing courage and resilience even when things don't go to plan.
You keep to your promises and challenge yourself and others to deliver high-quality services.

Empowering

You show energy and drive to explore new opportunities and challenge the status quo - acting on opportunities to generate income or reduce costs, embracing new technology and promoting digitalisation.
You ask for help and support when needed, and take responsibility if things don't go well, learning from it for your own and for the organisation's development.
You appropriately challenge unacceptable behaviour.

Supportive

You treat others as you would want to be treated myself, ensuring that you are welcoming, friendly and approachable.
You care for your colleagues, take an interest in them, and show support for their personal identities and what's important to them

Interested?

Please see the job description and person specification for more a comprehensive list of duties and for the qualities needed.

Please ensure that you complete a supporting statement to accompany your CV and use this opportunity to list how you might meet the essential and desirable criteria in the job description.