Housing Allocations Team Leader Ref: 05-25

Experience and Knowledge

- Assessed from job application -

Essential

• Experience of working with and supporting the needs of vulnerable people
• Experience of combining excellent team working with the ability to operate with a minimum amount of supervision
• Proven experience of working in a busy customer service focused environment
• Working knowledge of a wide range of Microsoft Office packages
• Experiencing of taking initiative, identifying opportunities and taking an outcome-oriented approach to addressing challenges
• Experience of taking decisions in a busy environment
• Excellent time management and negotiation skills
• Full driving licence

Desirable

• Experience of leading and managing a team I  a busy environment.
• Experience of working in a local government or registered provider setting.
• Experience or clear knowledge of the Housing Act 1996 and the Homelessness Reduction Act 2017
• A working knowledge of:
• -        Housing allocations and homelessness law
• -        Landlord and tenant law
• Experience of managing a budget

Qualifications

Essential

• Educated to A-Level standard or equivalent qualification or appropriately experienced for the role

Desirable

• Post Grad Diploma in Housing
• Educated to degree level

Essential Behaviours

- Assessed at interview -

Collaborative:

• I look for opportunities to coach, support and mentor people both inside and outside of my own team (s) or discipline.
• I encourage individuals and teams to work, learn and deliver together.
• I make sure people feel trusted, valued, informed and supported.

Ambitious:

• I act as a role model, leading by example: motivating, influencing and inspiring others.
• I am motivational and drive positivity.
• I take an optimistic approach: engaging others and giving individuals the space and freedom to be creative.
• I actively encourage innovation. If things go wrong, I see that as an opportunity to learn and develop.

Results Driven:

• I act as a role model, leading by example: motivating, influencing and inspiring others.
• I am motivational and drive positivity.
• I take an optimistic approach: engaging others and giving individuals the space and freedom to be creative.
• I actively encourage innovation. If things go wrong, I see that as an opportunity to learn and develop.

Empowering:

• I make sure individuals have control and a sense of purpose about their work. Work should make people feel good.
• I stamp out any instances of blame - individuals are accountable, but we do not look for a person to blame.
• I empower everyone to work in the most effective way, trusting in their ability to deliver, and encourage individuals to have the confidence to challenge in a safe space.

Supportive:

• I help create an environment where individuals feel comfortable to be themselves and where they feel heard, included and valued.
• I promote and regularly check on individual's mental health and wellbeing.
• When individuals are finding things hard, I give them chance to talk and give them the help and support they need.

Mental Demands

The post requires the successful candidate to deal sensitively with customers who may be vulnerable and/or emotional and situations that may be challenging, demanding and stressful, but still require clear and logical decisions to be made to bring matters to an acceptable conclusion.  

The role is led by service demand and at times is likely to require regular re-prioritisation of existing workload to cope with unpredictable peaks in demand for the service which requires professionalism at all times.

In order to deal with the workload and manage customer expectation the role will regularly be mentally and emotionally demanding.

Physical Demands

To be able to meet the physical and travel/mobility requirements of the post and to make home or out of office visits as required.

Part of the role is office based (sometimes in satellite offices) requiring the use of PC's and laptops, or working remotely from home or on site.

Health & Safety (exposure to risk)

The post is exposed to occasional unavoidable risks including:

• Complex and varied work area. Need to manage to tight deadlines and look after welfare ( workplace stress)
• Visits to properties that are 'filthy' and/or verminous, infested with pests, or with trip/slip hazards
• Could face angry/verbally aggressive/ verbally abusive customers ( phone/email).
• Majority of time is spent at work station/sedentary- VDU/ Work Related Upper Limb and Posture issues
• Exposure to some personal and sensitive data and records which could affect mental well being.