Accommodation Officer x2 Ref: 09-25

Person Specification

Experience of working as part of a team and using own initiative
Working knowledge of a wide range of office ICT applications
Detailed knowledge of housing allocations, housing management policies, choice-based lettings and the provision of social housing.
Experience of accurate data management
Experience of dealing with demanding and challenging people in difficult/sensitive situations.
Experience of working in a customer facing environment giving information or advice both in person and in writing
Experience of using negotiation skills to resolve problems.
Good knowledge of services, benefits and support available to applicants experiencing housing problems.
Knowledge and understanding of the importance of equal opportunities

Good knowledge of landlord and tenant law
A good understanding of wider housing issues i.e. homelessness, welfare benefits, etc.
At least 2 years' experience of customer services
Knowledge of Homeless Legislation and other relevant legislation i.e. Care Act, Children's Act.
Experience in analysing and organising information

Educated to GCSE level in both Maths and English (or equivalent)
Minimum of 2 years' experience working in a housing related department or organisatio

Collaborative:

'I recognise the skills, talent and experience of others and reach out to them for their contribution and input'
'I listen supportively to the ideas of others, building on their ideas, while sharing my views and knowledge'
'I celebrate success with my colleagues'

Ambitious:

Results Driven:

'I am driven to achieve results and show courage and resilience even when things don't go to plan'
'I understand our council priorities and how I make a difference.'
'I keep to my promises and challenge myself and others to deliver high-quality services'
'I make sure I am clear on what I need to achieve, keeping a focus on results and solutions'

Empowering:

'I show energy and drive to explore new opportunities and challenge the status quo'
'I take responsibility if things don't go well and learn from it for my own and for the organisation's development'
'I appropriately challenge unacceptable behaviour'
'I ask for help and support when needed'

Supportive:

'I treat everyone with kindness, dignity and respect, valuing their thoughts, background and experience'
'I understand and take care of my own well-being and of that of those around me.'
'I treat others as I would want to be treated myself ensuring I am welcoming, friendly and approachable'
'I care for my colleagues, taking an interest in them, showing support for their personal identities and what's important to them'
'I trust colleagues to do their job knowing this may not always be visible in a traditional 9-5 work pattern'
'I give time to colleagues who need help or support, even when the pressure is on'

This post requires lone working, visiting customers in temporary accommodation, with appropriate steps taken to minimise the risks of this.
Complex and varied work area. Need to manage tight deadlines and look after welfare (workplace stress)
Could face angry/verbally aggressive/ verbally abusive customers (phone/email).
Exposure to some personal and sensitive data and records which could affect mental well being.