Business Support Officer Ref: 10-25
Job Description
Job summary
Grade: | 10 |
|---|---|
Responsible To: | Accommodation Team Leader |
Responsible For: | N/A |
Job Purpose: | Assist the Housing Solutions service & teams to ensure the effective and efficient delivery of quality services and projects/initiatives. Ensure a strong 'back bone' of administrative and technical business support is provided to the teams so that they can deliver high quality services on each and every occasion. |
Location of Job: | This post is based at Dereham but could require occasional working from the Thetford office. Some occasional travel within the district & beyond may be required. |
Directorate/ Service Area: | Housing & Communities |
Description of duties
- Provide a specialist support service to all staff within the Housing Solutions service. To include, but not limited to:
- Processing and inputting data on databases and back office systems
- Updating and maintaining the housing pages on the website to reflect current guidance and advice, including the pages associated with the housing register and bidding site.
- Carry out all procurement and invoicing related services for the teams to include but not limited to:
- Raising of purchase orders
- Processing/raising of invoices
- Benchmarking services/prices
- Assist with gathering data to respond to Freedom Of Information and Subject Access Requests
- Distribution of post to relevant officers when received by email. This may include uploading documents to relevant IT systems.
- Recording of loans and grants from housing budgets, including creating purchase orders within accounting system and processing of invoices and extra-ordinary payments as required.
- Recording and monitoring of grant and loan payments and taking necessary actions as per procedures when loan repayments are not received.
- Checking and processing invoices received for Housing Benefit Overpayments, to be signed off by budget holders.
- Assist Officers and customers with the completion of referral forms
- Assist Officers with completion of paperwork for tenancy and temporary accommodation changes.
- Ensure properties are advertised correctly and liaise with partner landlords in relation to this.
- Assist with responding to enquiries from applicants on the properties available on the weekly bidding cycle, how to bid, and guide them through placing online bids.
- Monitor team mailboxes, and action by forwarding to relevant officer or responding to emails as appropriate.
- Carry out administrative procedures relating to the lettings process and produce statistical information on homelessness, allocations, voids etc.
- Support the Systems Officer to produce reports for performance monitoring, including presenting data in tables and/or graphs.
- Help and support other areas of work within the wider team, as requested by your Line Manager/Senior Management.
- Ensure compliance to all policies, procedures, standard operating practices, with recommendations for action and continuous improvement.
This job description is not exhaustive.
The job description outlines the current position and will be subject to review in the light of development within the service, in consultation with the post holder as detailed in your Contract of Employment.
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