Business Support Officer Ref: 10-25

Person Specification

Able to demonstrate experience of working in a busy office or business environment.
Experience and knowledge of business /service administration in a similar role.
Experience of working in a fast paced environment and able to deliver consistent quality results.
Experience of working in a customer service based environment.
Specialist working knowledge of a wide range of IT office applications including data input and use of databases
Understanding & use of financial systems

5 GCSE's Grade C / Level 4 or above (or equivalent) including English Language and Mathematics
Or equivalent experience of working in a similar role

Collaborative:

'I look for ways to work in partnership with colleagues across services, Members and external partners #oneteam'
'I recognise the skills, talent and experience of others and reach out to them for their contribution and input'
'I listen supportively to the ideas of others, building on their ideas, while sharing my views and knowledge'
'I celebrate success with my colleagues'

Ambitious:

'I am a proud ambassador for the Council, taking pride and responsibility for the work we do and encouraging others to do the same'
'I have an open mindset, take risks and explore new ways of doing things'
'My approach to work is filled with positivity and optimism'
'I work hard to build relationships inside and outside my own area of work'

Results Driven:

'I am flexible, ensuring I provide the best possible service, wherever and whenever is best for the customer'
'I am driven to achieve results and show courage and resilience even when things don't go to plan'
'I understand our council priorities and how I make a difference.'
'I keep to my promises and challenge myself and others to deliver high-quality services'
'I make sure I am clear on what I need to achieve, keeping a focus on results and solutions'

Empowering:

'I show energy and drive to explore new opportunities and challenge the status quo'
'I take responsibility if things don't go well and learn from it for my own and for the organisation's development'
'I appropriately challenge unacceptable behaviour'
'I ask for help and support when needed'

Supportive:

'I treat everyone with kindness, dignity and respect, valuing their thoughts, background and experience'
'I understand and take care of my own well-being and of that of those around me.'
'I treat others as I would want to be treated myself ensuring I am welcoming, friendly and approachable'
'I care for my colleagues, taking an interest in them, showing support for their personal identities and what's important to them'
'I trust colleagues to do their job knowing this may not always be visible in a traditional 9-5 work pattern'
'I give time to colleagues who need help or support, even when the pressure is on'

Complex and varied work area. Need to manage to tight deadlines and look after welfare (workplace stress)
Some front facing customer contact. Could face angry/verbally aggressive/ verbally abusive customers (phone/email).
Majority of task is spent at work station/sedentary- VDU/ Work Related Upper Limb and Posture issue
Exposure to some personal and sensitive data and records which could affect mental well being.