Objectives

  • provide an effective means for customers/service users and their representatives to complain if they are dissatisfied with the service they receive
  • ensure complaints are dealt with in a courteous and efficient manner and are resolved without avoidable delay
  • provide customer service users with a formal method of challenging decisions we have made
  • obtain information about the public's perceptions about our services, to inform future policy and service planning
  • maintain records of complaints made so that regular reviews can be produced for internal monitoring and public accountability

Last updated: 18/10/2017 10:13:38