Compliments & Complaints

Breckland constantly aims for excellent standards in dealing with all customers. If our service fails to reach this high level we want to put things right as quickly as possible.

Your views, whether critical or complimentary, play an important part in helping us to improve our services. Customer comments, good or bad, are treated with equal weight and are responded to promptly.

All feedback is logged into our feedback system and an acknowledgement will be sent upon logging, we aim to do this within 5 working days of receipt.

  • Stage 1 complaints are to be responded to within 15 working days of receipt 
  • Stage 2 responses are within 20 working days from receipt of request to escalate the complaint 

In exceptional circumstances we may require a longer investigation time, in this instance we will contact you to advise of the new timescales.

To make a compliment or raise a formal complaint, complete our online form below and we shall respond within the timescales outlined above.

If you have a comment or general feedback to provide, please contact us here

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