What happens to your complaint?

  • Your complaint will be registered, prioritise, allocated and investigated accordingly.
  • We will acknowledge receipt of your complaint within five working days if a postal address or e-mail address is provided.
  • We will advise you of the outcome of the investigation.

Please note that due to the nature and complexity of some breaches of planning control, and workloads, we cannot always provide regular updates throughout the investigation. Therefore, if you require an update you should contact the case officer using the reference quoted on the acknowledgement letter.

Last updated: 03/05/2018 09:25:03