Complaints, Compliments and MP Enquiries

What this Privacy Notice covers

Your privacy is very important to Breckland District Council.

Breckland District Council is the Data Controller responsible for the personal information you may provide in relation to complaints or compliments Breckland District Council.  Our Data Protection Officer, Mark Stinson, can be contacted by phone on 01362 656870, via email: legal.team@breckland-sholland.gov.uk or by writing to us at Legal Services, Breckland District Council, Elizabeth House, Walpole Loke, Dereham, Norfolk, NR19 1EE.

Why we need your personal data

Your information will be used to assist during any investigation of your complaint or MP Enquiry in order to enable the Councils' investigating officer to assess your complaint and provide you with a suitable response. The legal basis for processing your data is Article 6.1(e) of the General Data Protection Regulations 2018, that it is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Council, alternatively we process certain data under Article 6.1(a) of the General Data Protection Regulations 2018, on the basis of consent to investigate a complaint you have requested us to consider.

How your data is used

We will only use your data for the specific purpose of investigating your complaint and making an assessment as to how to response and rectify any errors.

In order to investigate your complaint, we will usually share your data with the relevant investigating officers.

How long the information is kept for

We will keep your complaint and all associated details for six years, unless your complaint is passed to the Local Government Ombudsman, in which case it will be kept for ten years. After which point the information will be securely destroyed.

Your rights

You have the right to access your data and to correct any inaccuracies.  For further details of your rights please contact the Data Protection Officer or go to ourwebsite for a more detailed explanation.

Please see our website for our fullPrivacy Policy

Last updated: 05/06/2018 09:05:37