How to check the status of your application

You are able to view the status of your application by logging into theHousing Portal and looking under Current Status

Current Status

An explanation of the terms used in the current status box are:

Housing Register explanation

Incomplete - (REG) - You have not fully completed the form  (you need to go fully through the form and ensure you hit submit at the end as it will remain incomplete )

Unassigned - (REG) - Waiting to be picked up by a support officer

Assigned - (REG) - Assigned to a support officer before moving to awaiting further info

Awaiting further info - (REG) - Suspended pending document uploads - you need to upload your documents. Please read ourIcon for pdf guidance leaflet [336.87KB] on how to upload documents if you need advice on how to do that

Awaiting banding - (REG) - The application has all documents required and we have verified - this has been passed to an options officer for banding.

LIVE - Active and banded email sent explaining what band and why you are in that band along with bedroom need and log in details.

Rejected - Housing have rejected your application for a reason it may be arrears or Anti Social Behaviour or no local connection

Cancelled - Cancelled either due to request of yourself or because you are classified as a non bidder

Housing Register - Change of Circumstances

Incomplete - (COC) - The Change of circumstances form has not fully completed  (you need to go fully through the form and ensure you hit submit at the end as it will remain incomplete )

Unassigned - (COC) - Waiting to be picked up by a support officer

Assigned - (COC) - Assigned to a support officer before moving to awaiting further info

Housing Advice explanation

Unassigned - (HA) - Waiting to be picked up by a support officer

Assigned - (HA) - Been assigned to an Options officer who will contact you

In progress - (HA) - Options officer is currently working with you

Closed - (HA)  - Been contacted and an officer has now closed your case

 

 

Last updated: 08/01/2019 08:56:26