Corporate Feedback

Formal Corporate Complaints

    Please be advised that we have taken the decision to put in an extra measures at this time to ensure that we are prioritising our more vulnerable residents, this may result in a delay in responding.

    We appreciate your patience and understanding during this time.

    If you have raised an issue with a service before and do not feel that this has been adequately dealt with then you may wish to submit a Formal Complaint to the Council.

    Corporate/Formal Complaints are managed  by our Corporate Complaints and Performance team and an acknowledgement will be sent once this is picked up by the team and passed on to the correct service, we aim to do this within 5 working days of receipt. When responding to Corporate Complaints the following time scales will apply.

    • Stage 1 complaints are to be responded to within 15 working days of receipt 
    • Stage 2 responses are due within 20 working days from receipt of request to escalate the complaint 

    In exceptional circumstances we may require a longer investigation time, in this instance we will contact you to advise of the new timescale.

    If you have a comment or general feedback to provide, please contact ushere.

    Last updated: 25/03/2020 15:18:40