Customer Charter

What to expect when you contact us:

We will;

1) Put you at the heart of everything we do

2) Be friendly, approachable and professional

3) Listen carefully and respect confidentiality

4) Treat everyone fairly and equally and take into account your individuality

5) Use straightforward language and avoid jargon

6) Do our best to resolve your enquiry there and then and let you know what happens next if we can't

7) Use your feedback to develop our services

8) Guide you through our website so you can enjoy the convenience of dealing with us on-line

9) Apologise if we get it wrong and put it right