Suitable evidence for ECO4 Flex referral routes

Evidence

Official letter signed by either an NHS Trust, NHS Trust Board or a person registered in the General Practitioner Register. We would accept referrals from any health professional with a valid NHS email. This letter will need to state that the official signing the letter considers someone in the household to be suffering from one of the four health conditions: cardiovascular, respiratory, immunosuppressed, or limited mobility related. 

In recognition of doctor's and GP's time and effort, and to reduce their administrative burden, Ofgem have published a standard referral letter on their website that can be used for Route 2, proxy 3, and must be used for Route 3 unless the doctor / GP wants to use their own letter. For Route 2, proxy 6 Ofgem have published a standard referral letter for Citizen's Advice. They have also published an installer verification letter so that surveyors can notify eligible households to the Local Authority, and a household application form to allow eligible households to apply to their Local Authority. These letter and form templates can be found on the Ofgem website (opens new window).