Anonymous Complaints

All anonymous complaints will be recorded and brought to the attention of the relevant line manager, who will decide whether quality improvements are required on the basis of the complaint.

Complainants must provide contact details when making a complaint to enable appropriate validation, follow up, investigation and response of that complaint. 

Should you fear that we will withhold services, or treat them less favourably if you complain openly, we will, if required, assist in finding support outside the council.