Visit Us

We have Customer Service Centres in the 5 market towns. All of our centres are equipped to provide information and support on all our services from bins to benefits.

Before you decide to visit us, did you know our On-Line Services cover a good deal of the most common transactions requested by our customers? All our on-line forms are easy to use and request just the information we need to process your request. Some processes take longer than others but your request will be read and we will get the ball rolling within two working days.

From the 4th of June Breckland Council will be relocating our Customer Services Centres.

The following offices will be closing on 31st May:

  • Dereham,Withburga Lane
  • Attleborough, The Enterprise Centre
  • Swaffham, Town Council
  • Watton, Wayland Trust

On 1st June Dereham Head Office at Elizabeth House will be open 9am to 5pm

Our new opening schedule and relocated service centres starting on 4th June can be viewed by clicking on the link New opening schedule

Current opening times

​​​​​​​Attleborough Customer Services

Address: Community and Enterprise Centre, Church Street, Attleborough, NR17 2AH Normal Hours: Monday, Tuesday and Thursday 9am to 4.30pm, Friday 9am to 4pm, (closed for lunch from 1pm for 1/2 hour each day)

​​​​​​​Dereham Customer Services

Address: Breckland Business Centre, St Withburga Lane, Dereham, NR19 1FD Normal Hours: Monday - Friday 9am to 5pm (Closed for lunch 12-1pm).

​​​​​​​Swaffham Customer Services

Address: Town Hall, London Street, Swaffham, PE37 7DQ Normal Hours: Monday 9am to 4pm (Closed for lunch from 1pm for 1/2 hour), Tuesday, Thursday and Friday 9.30am to 1pm

Thetford Customer Services

Address: Breckland House, St Nicholas Street, Thetford, IP24 1BT Normal Hours: Monday - Thursday 9am to 5pm, Friday 9am to 4.30pm

​​​​​​​Watton Customer Services

Address: Wayland House, High Street, Watton, IP25 6AR Normal Hours: Wednesday 09:00-16:30, Friday 09:00-16:00, (closed for lunch from 1pm for 1/2 hour each day)

Head Office

Address: Elizabeth House, Walpole Loke, Dereham, NR19 1EE Normal Hours: Monday - Friday 9am to 5pm