Property Estates Support Officer Ref: 56-24

Salary: Grade 10, £23,152 to £24,916 per annum
Hours: Full time 37 hours per week
Place of Work: Dereham / across Breckland
Basis: Permanent

The Property Team manage the Council's assets which includes our Headquarters, commercial property and some serviced office accommodation in the District.  We ensure these operational and commercial assets are fit for purpose and serving our customers and businesses in the most effective way. This is an exciting opportunity to work in a delivery-focused place and with a high performing team.

Would you like a job where what you do:

• Makes a difference to customers and businesses across the Breckland district
• Allows you to play a key role in helping us maintain the Council's assets

We are seeking a Property Support Estates Officer to provide administrative and operational support to the Property Team and associated services across multiple locations within the Breckland area.

You will be required to support the effective delivery of the marketing and leasing lifecycle events of the Councils Commercial Property Portfolio, advertise the Councils Conference Centre and arrange bookings from enquiry to invoicing, effectively support and process the Property Team Inbox email enquiries. 

Other areas include assisting the team with required purchase orders and invoicing, issuing access cards to staff and tenants, supporting the land asset administration needs and actively contribute to continual improvement

This is an integral role to the property team which requires a high standard of customer service both internally and externally, excellent writing skills and a positive team spirited approach.

About you:

We are seeking a dedicated Property Estates Support Officer who is passionate about delivering excellent customer service and supporting the team to ensure the Council's assets are presented to a high standard enforcing Breckland Council as a Landlord of choice.

You will be a good communicator and have excellent organisational skills, you will be keen to use your skills to sustain a high performing service whilst working collaboratively with immediate colleagues and the wider Property Team.

Committed to 'getting things done', you will be self-motivated, a problem solver and able to work creatively and collaboratively to deliver results and constantly prioritise workstreams.

As a confident communicator, you will be comfortable leading on your workload and working with the team to achieve the best outcomes.

Collaborative - I look for ways to work in partnership and listen supportively to the ideas of others, building on their ideas, while sharing my views and knowledge. 
I recognise the skills, talent and experience of others and reach out to them for their contribution and input.

Ambitious - I always ask myself 'How could we do this better?', taking ownership of change and helping others to understand, adapt, implement, and embed it.
I have an open mindset, take risks and explore new ways of doing things. 

Results-driven - I review my own performance and ask for feedback to learn and improve. I make sure I am clear on what I need to achieve, keeping a focus on results and solutions.
I am driven, showing courage and resilience even when things don't go to plan. 

Empowering - I show energy and drive to explore new opportunities and challenge the status quo - acting on opportunities to generate income or reduce costs, embracing new technology and promoting digitalisation.
I ask for help and support when needed, and take responsibility if things don't go well, learning from it for my own and for the organisation's development.

Supportive - I treat others as I would want to be treated myself, ensuring that I am welcoming, friendly and approachable. I give time to colleagues who need help or support.
I understand and take care of my own wellbeing, as well as the wellbeing of those around me.

OK, I'm interested...but is it really the job for me?

As our Property Estates Support Officer, you will:

1. Provide a full administration support service to the Property team.
2. Undertake marketing of the Council's Conference Centre and manage bookings from enquiry through to invoicing.
3. Support the marketing and enquiry management for the commercial property portfolio and arrange viewings and help support the tenant relationship.
4. Administer tenant and licensee vacations and new occupations including arranging handover packs for tenants when a property lease completes.
5. Provide support to enable the team to input and process purchase orders and invoice queries and manage suppliers and order equipment / services and to undertake some central purchasing i.e. utility services.
6. Administer and update all in house software systems and develop and provide performance information.
7. Support and process any complaints, insurance claims, any FOI requests, health and safety enquiries and the Property team inbox.
8. Provide support to the users of the Council's operational property i.e. by organising and managing the distribution and recording of access cards and staff locker keys and other head office related administration.
9. Support land registry searches and support the Property team in dealing with discrepancies with property and land ownership.
10. Support the land terrier / GIS system with any changes to the Council's ownership or property through either acquisition or disposal.

If you would like an informal chat regarding this role please contact Zoe Bradshaw Commercial Estates Surveyor by emailing zoe.bradshaw@breckland.gov.uk

Closing date - 9am 2 January 2025