Job Advert

Salary: Grade 9, starting at £24,916 per annum (pay award pending)
Hours: Full time, 37 per week
Basis: Permanent
Place of Work: Dereham or Thetford

After a review of the Housing and Communities service we are excited to be expanding our service and we have a number of rewarding positions available. Some of these are technical and specialist positions, ideal for individuals with knowledge and experience in housing legislation and some are more public-facing roles, which are perfect for those who excel at connecting with people, fostering relationships, and creating a welcoming environment.

We are recruiting 4 new Triage Officers to be the first point of contact for our customers who approach us with housing and welfare needs.

For this role, would you like a job where what you do:

Can have a direct and positive impact on the lives of people?
Uses your interpersonal skills to establish facts in an empathetic way?
Links across the housing service to help assist and advise those who need it most, often facing challenging circumstances?

About you:

Your qualities and behaviours are as important to us as your work experience. Is this you?

'I recognise the skills, talent and experience of others and reach out to them for their contribution and input'
'I listen supportively to the ideas of others, building on their ideas, while sharing my views and knowledge'
'I have an open mindset, take risks and explore new ways of doing things'
'My approach to work is filled with positivity and optimism'
'I am flexible ensuring I provide the best possible service, wherever and whenever is best for the customer'
'I am driven to achieve results and show courage and resilience even when things don't go to plan'
'I take responsibility if things don't go well and learn from it for my own and for the organisation's development'
'I treat everyone with kindness, dignity and respect, valuing their thoughts, background and experience'
'I understand and take care of my own well-being and of that of those around me.'

OK, I'm interested... But is it really the job for me?

As a Triage Officer you will:

Be a meaningful first point of contact for customers and partners, ensuring that all relevant information is obtained to allow an initial assessment of the customer to allow them to be swiftly referred through to the right help and support.
Connect customers with appropriate internal or external services and resources.
Assist customers with accessing services that support their health and wellbeing.
Ascertain a household's risk of homelessness at first point of contact and direct accordingly.
Undertake case work as necessary to complete a triage assessment and provide appropriate advice and guidance.
Co-ordinate and provide relevant and meaningful responses to all general housing and welfare queries, including emails and phone calls.
Assist residents with accessing services that support them to find or sustain accommodation.

Please see the job description and person specification for more a comprehensive list of duties that the role normally entails as you could be asked to occasionally pick up other responsibilities, and also for the personal qualities needed.

Please be aware that applicants who do not submit a supporting statement showing how they meet the person specification will not be considered for interview.

Closing date - 9am, Monday 28^th April