Business Support Officer Ref: 10-25

Job Advert

Salary: Grade 10, starting at £23,152 per annum (pay award pending)
Hours: Full time, 37 per week
Basis: Permanent
Place of Work: Dereham

After a review of the Housing and Communities service we are excited to be expanding our service and we have a number of rewarding positions available. Some of these are technical and specialist positions, ideal for individuals with knowledge and experience in housing legislation and some are more public-facing roles, which are perfect for those who excel at connecting with people, fostering relationships, and creating a welcoming environment.

We are recruiting a Business Support Officer to Assist the Housing Solutions service & teams to ensure the effective and efficient delivery of quality services and projects/initiatives. This is a varied and interesting role.

For this role, would you like a job where what you do:

Ensures a strong 'back bone' of administrative and technical business support is provided to the teams so that they can deliver high quality services on each and every occasion?
Links across the housing service to help assist and advise those who need it most, often facing challenging circumstances?

About you:

Your qualities and behaviours are as important to us as your work experience. Is this you?

'I recognise the skills, talent and experience of others and reach out to them for their contribution and input'
'I listen supportively to the ideas of others, building on their ideas, while sharing my views and knowledge'
'I have an open mindset, take risks and explore new ways of doing things'
'My approach to work is filled with positivity and optimism'
'I am flexible ensuring I provide the best possible service, wherever and whenever is best for the customer'
'I am driven to achieve results and show courage and resilience even when things don't go to plan'
'I take responsibility if things don't go well and learn from it for my own and for the organisation's development'
'I treat everyone with kindness, dignity and respect, valuing their thoughts, background and experience'
'I understand and take care of my own well-being and of that of those around me.'

OK, I'm interested... But is it really the job for me?

As an Business Support Officer you will:

Processing and inputting data on databases and back office systems
Updating and maintaining the housing pages on the website to reflect current guidance and advice, including the pages associated with the housing register and bidding site.
Carrying out all procurement and invoicing related services for the teams
Assisting with gathering data to respond to Freedom Of Information and Subject Access Requests
Distributing post to relevant officers when received by email. This may include uploading documents to relevant IT systems.
Recording of loans and grants from housing budgets, including creating purchase orders within accounting system and processing of invoices and extra-ordinary payments as required.
Recording and monitoring grant and loan payments and taking necessary actions as per procedures when loan repayments are not received.
Checking and processing invoices received for Housing Benefit Overpayments, to be signed off by budget holders.
Assisting Officers and customers with the completion of referral forms
Assisting Officers with completion of paperwork for tenancy and temporary accommodation changes.
Ensuring properties are advertised correctly and liaise with partner landlords in relation to this.
Assisting with responding to enquiries from applicants on the properties available on the weekly bidding cycle, how to bid, and guide them through placing online bids.

Please see the job description and person specification for more a comprehensive list of duties that the role normally entails as you could be asked to occasionally pick up other responsibilities, and also for the personal qualities needed.

Please be aware that applicants who do not submit a supporting statement showing how they meet the person specification will not be considered for interview.

Closing date - 9am, Monday 28^th April